Digital Presentation Deck

FacilityRF Food Service modules

All modules are included with FacilityRF for food service including these as well as patient or client satisfaction QR feedback forms and Depertment head surveys.

All questions can be customized by site or translated easily to a different language. The numbers on the charms of each module represent how many rounds are left for this user to conduct for the month set by the manager.

Your staff can round on patients or residents to improve Satisfaction scores.

All questions and Common Issues can be customized. Common Issues aggregate to reports, charts and analytics to immediately improve service recovery with your team.

EVS Patient Rounding proven to increase patient satisfaction by 15% once hardwired

EVS Patient Rounding proven to increase patient satisfaction by 15% once hardwired

EVS staff round on patients or family members to ensure 100% Patient Satisfaction or to help immediately improve service recovery.On the left gives the number of rounds left for each user s monthly goal. All questions and Common Issues can be customized. Common Issues aggregate to reports, charts and analytics to immediately improve service recovery with your team.

Food Service Resident Feedback using QR codes or a kiosk

Food Service Resident Feedback using QR codes or a kiosk

EVS Nurse/Client Rounding to help improve communication and service needs from clients

EVS Nurse/Client Rounding to help improve communication and service needs from clients

This module aims to enhance communication between nurse managers and clients, ultimately contributing to better retention. It facilitates communication through SMS reminders or emails for scheduled rounding with clients. Rounders can select common issues and have the option to include signatures. Additionally, they can review previous round discussions before interacting with nurses or clients. If the client is unavailable, the rounder can document the attempted meeting date and time

EVS Staff Rounding

EVS Staff Rounding

Staff rounding can help improve communication, help reduce turnover by identifying opportunites for improvement to help retain staff

Staff lists can be imported into FacilityRF. Can query staff by location, position or limit view to direct supervisors. AIDET competency audits can also be conducted ad hoc. Common Issues selected and reminders for 30,60,90 day rounding on staff during the first 90 days of employment to help retention.

Staff Performance Audit

Staff Performance Audit

This module enables supervisors to audit their employees performance and work. All questions can be customized by facility and common issues can be selected for each question that aggregate for immediate service training.

QR code solutions

QR code solutions

This is an example of many QR code solutions that RF can create that can be tied to a specific room or space or that can be generic.

As an example, we built a QR code solution for FNS at the 5 pilot sites that residents can scan to complete a survey.

These codes can be created for Surveys, Patient or Resident Requests, Equipment Allocation to track who checked out equipment and WHERE in the facility and WHEN they returned it.

For guest requests the QR codes can be tied to a specific room, Forefront employees can scan and close the request to track Close out response times.

Touchless Patient or Client Satisfaction QR feedback forms

Touchless Patient or Client Satisfaction QR feedback forms

Empower your patients and clients to anonymously give feedback to areas that need improvement that will immediately alert staff to the location of the issue

Patients or clients can scan these QR codes placed on the nurse call button, white board, table tents or almost anywhere. Customized questions to alert staff of any need for improvement. Alerts can be sent to management if a score in below a certain number to follow-up with requests. This chart shows average scores by day and by floor or unit from these QR codes. Example Link: www.FacilityRF.com/abc000/138 Scan this QR code to see. This code is specific to room 138

QR Codes printed as dishwasher safe Vinyl Stickers

QR Codes printed as dishwasher safe Vinyl Stickers
These Joint Commission approved vinyl stickers can be placed a nurse call button or anywhere in the patient room for a patient to scan to request service or complete a survey

Food Service Tray Audit Module

Food Service Tray Audit Module

The purpose of a Food Tray Audit is to evaluate the quality of a meal, independent of patients, at ward level during a normal meal service and identify any areas for improvement.

Questions can be customized, and food temps can be entered for each category. Images of Food trays can be uploaded, common issues selected. An array of charts and reports to view logs of audits.

Sr. Living Resident EVS Rounds

Sr. Living Resident EVS Rounds

EVS staff round on residents or family members to ensure 100% Patient Satisfaction or to help immediately improve service recovery.

On the left gives the number of rounds left for each user s monthly goal. All questions and Common Issues can be customized. Common Issues aggregate to reports, charts and analytics to immediately improve service recovery with your team.

Food safety and sanitation audit

Food safety and sanitation audit

A highly structured audit that aims to document evaluations of a food business s food safety system. It helps determine if all practices are according to appropriate food laws and regulations. Custom questions and weighted scales can be established for each site.

Food Service District Manager Audit

Food Service District Manager Audit

The Food Service DM audit establishes a framework that involves multiple layers of protection and recognizes the important role palyed in protecting consumers from unsafe food. The DM audit servers to establish strong, risk-based food safety standards and to oversee industry to help ensure that it is meeting these standards. Each question and section can be customized.

Food Service Allergens Audit

Food Service Allergens Audit

The allergen audit is to determine the risks due to unintentional presence of allergens. Based on the result of the risk assessment you can decide whether or not allergen advisory labelling is appropriate. Product specifications must detail all recognised allergens handled on site, including raw materials, ingredients, processing aids, and chemicals. Custom questions and weighted scales can be established for each site.

Performance at Work Module

Performance at Work Module

Sr. Leadership Dashboards

Sr. Leadership Dashboards

We can develop an array of dashboards, charts, report that can all send SMS alerts or emails to any user.

Unitizing hierarchy of down stream systems.

EVS Rounds by Room Matrix

EVS Rounds by Room Matrix

This Rounds by Room Matrix can help ensure that all patient or resident rooms are being rounded upon to help build satisfaction.

This is a great way to visualize over a specified number of days how many rounds were conducted and what was the average score for each room listed by Floor.

Sr. Leadership Dashboards

Sr. Leadership Dashboards

When Sr. Leaders login, they come directly to a customizable mobile friendly page to determine if sites are meeting the quantity of their monthly round goals, selecting an adequate number of Common issues, and much more.

Sunburst Chart of Common Issues selected by Floor/Unit

Sunburst Chart of Common Issues selected by Floor/Unit

This drill down chart makes it easy to identify the most frequent common issues and improve service recovery in the areas most impacted.

This chart is great to discuss with your team during huddles on what Common Issues are the most common and specifically what floors and departments have the most issues.

RDO Dashboard

RDO Dashboard

This is another example of a Sr. Leader tool called the RDO dashboard breaks down results of the modules broken down by RDO for Sr. Leadership to evaluate progress

This can be collapsed to the Regional Average or expanded to show each locations results.

FacilityRF Target Dashboard

FacilityRF Target Dashboard

The Target Dashboard is for RDO’s to setup over all goals for each module to track the quantity of rounds and inspections.

We also check to make sure there is an adequate number of CA’s selected.

Sub charts tell the story of historical data.

Common Issues Bar Chart

Common Issues Bar Chart

During patient rounding, common issues related to food service are promptly captured in real time. These issues are then discussed with your team, allowing you to focus on immediate service recovery. Additionally, all charts can be customized by date, displaying only the top 10 issues. You also have the flexibility to add or remove common issues, tailoring your presentation to meet the specific needs of your clients.

Digital Housekeeper Schedules and Real Time Director Dashboard with 2-way SMS communication

Digital Housekeeper Schedules and Real Time Director Dashboard with 2-way SMS communication

Housekeepers can use inexpensive tablets to view and checkoff space as they are cleaned on their schedules. As the space is being cleanded, directors can evaluate the progress of their staff in real time to ensure the space is being cleaned on time throughout the day.

FacilityRF uses algorithms to define how long each unique space type based on (Square Feet, Space Type, number of fixtures, and type of floor) should be cleaned.

FacilityRF 2-way messaging communication between directors and housekeepers

FacilityRF 2-way messaging communication between directors and housekeepers

FacilityRF also has an internal 2 way messaging communication feature from the Director Dashboard and Housekeepers from their digital cleaning tablets

Trend Line Dashboard

Trend Line Dashboard

This trendline dashboard is also great to look at the progress of the entire RF program over time.

Space cleaned blueprint chart for mgt and clients to see space that has been cleaned

Space cleaned blueprint chart for mgt and clients to see space that has been cleaned

This Space blueprint chart helps confirm to clients and Joint Commission the coverage of rooms cleaned, the frequency of days it was cleaned and which associate cleaned the space.

This chart also confirms what percentage of the space is cleaned over a certain time frame and to identify rooms that have not been cleaned or not cleaned because the space was deactivated or not cleaned because it was not occupied.

Food Service Rounds by Room Matrix

Food Service Rounds by Room Matrix

This Rounds by Room Matrix can help ensure that all patient or resident rooms are being rounded upon to help build satisfaction.

This is a great way to visualize over a specified number of days how many rounds were conducted and what was the average score for each room listed by Floor.

Housekeeper Summary Report

Housekeeper Summary Report

Managers can run a historical cleaning report to view the details of the space cleand by the housekeeper.

Cleaning Protocols by Space Type

Cleaning Protocols by Space Type

Housekeepers can access your custom cleaning protocols by clicking on the Space Name to use as a guide to properly clean each unique space type.

Food Service Client/Nurse Rounding

Food Service Client/Nurse Rounding

This module can help improve commuication with nurse managers and clients to help build retention.

SMS reminders or emails can be sent to rounders if the user misses his/her scheduled rounding with the client. Common Issues can be selected, and signatures are optional. Rounders can review previous round discussions prior to rounding on the nurse or client. If the client is not available, the rounder can document the day and time that he/she tried to meet with the client.

Digital Shift Schedule

Digital Shift Schedule

Leaders can setup and cusomize daily tasks for supervisors to check off tasks as they are completed. FacilityRF tracks the time and date of the items completed to ensure these needs are being met and the work is then validated.

Printable Cleaning Schedules and Sign In Sheets to organize staff and their cleaning schedules

Printable Cleaning Schedules and Sign In Sheets to organize staff and their cleaning schedules

Reliable 7" Android tablets can be purchased on Amazon for around $40.

If tablets are not available, housekeeper schedules can be printed off and distributed to housekeepers to check off space as they are cleaned and returned to the director.

Project Scheduler

Project Scheduler

Projects are scheduled for cleaning floors, deep cleaning space, changing curtains or any other type of special need. This digital solution helps ensure to clients that these special cleaning projects are completed on time througout the year.

Projects can be scheduled on a reoccurring basis and be assigned to specific staff members. Alerts can be setup to email or send SMS alerts to stakeholders. Clients can be given access to view these projects or the Gantt chart can be exported to a pdf to share.

Staff Rounding

Staff Rounding

Staff rounding can help improve communication, help reduce turnover by identifying opportunites for improvement to help retain staff

Space Inspections and goals can be set to ensure quality cleaning standards are being met on all spaces of the facility. 1-2

Space Inspections and goals can be set to ensure quality cleaning standards are being met on all spaces of the facility. 1-2

EVS Space Inspections are conducted to ensure that your company quality cleaning standards are being met on all spaces and all shifts.

Associates or housekeepers can be imported easily, and the inspection grade is tied to this associate to view scores overtime.

Productivity Standards to standardize your clean times by floor type, space type and tasks

Productivity Standards to standardize your clean times by floor type, space type and tasks

Identifying the average time to clean a unique space type, type of fixture and floor type can help right size housekeeping schedules.

Productivity Standards and Metrics per Process can be tailored to your specific needs based on time to clean space by Space Type, number of fixtures, floor type, and any other metrics that your company uses to calculate the time it takes to clean a space.

Space Inspections Slide 2-2

Space Inspections Slide 2-2

Custom Questions and Common Issues can be created for each space category. Images can be uploaded, and the inspected space can be flagged for service recovery.

Building Tour Inspections

Building Tour Inspections

Building Tour Inspections are conducted by Sr. Leadership to ensure that your company quality cleaning standards are being met on all spaces of the facility.

Sr. Leadership can use this tool to audit the entire hospital s cleanliness during a tour of the facility. Each question and Common Issue can be customized by site.

Space Database to document the location and every attribute to effectively schedule cleanings.

Space Database to document the location and every attribute to effectively schedule cleanings.

Adding each room or space to be cleaned along with square footage, number of fixtures and floor types can help right size housekeeping schedules.

We have a mobile friendly way to add space directly to the DB as a user is unitizing in the field. Cloning space of same blueprint rooms can also saves time. Space can easily be exported to Excel to make changes and then reimport. Each space can easily be added to a large floor cleaning project or decativated as needed.

Typical Space feature to avoid having to measure every space.

Typical Space feature to avoid having to measure every space.

An admin can create BY Facility TYPICAL Square Feet for each Space Type. So if you notice at the bottom, we have a cloning feature to clone for example 4 classrooms the same size in sequential order. But this does not always happen to ID space in order to use the Cloning Feature. But with the Typical Square Feet Feature if is much easier.

Unitization cleaning schedules to right size labor and space to be cleaned

Unitization cleaning schedules to right size labor and space to be cleaned

This process right sizes labor and ensures that the entire builidng is contracturally right sized to be cleaned and easily confirm to clients of the entire space that is to be cleaned.

Daily cleaning schedules are built for housekeepers for all shifts to fit exactly into the hours worked for a housekeeper to complete a daily shift.

Space Matrix to help build Unitization Schedules and properly schedule space to be cleaned

Space Matrix to help build Unitization Schedules and properly schedule space to be cleaned

Save time building unitzation schedules and to ensure you are right sizing your labor to clean your facility.

FacilityRF provides a fast and easy tool to help build unitzation schedules. A housekeeper schedule is displayed on the right section ready for directors to add space. On the left side space is organized by building, and floor that can be selected one by one that then populates on the schedule in the order that the spaces are selected or should be should be cleaned.

Space Inspections and goals

Space Inspections and goals

Setting personal goals for rounders and inspectors can take the load off the director so every user knows how many more rounds he/she needs to personally conduct by the end of the month.

Monthly Schedule for Dorm or Resident Cleaning 1-2

Monthly Schedule for Dorm or Resident Cleaning 1-2

Managers can add multiple dates to schedule start and end times for resident room cleans. Emails can be sent out to users to alert them that there are no more room cleans scheduled for a specific dorm or resident. The housekeeper only sees the rooms to be cleaned for the current day and the scheduled times for each resident.

Monthly Gantt Schedule for Dorm or Resident Room Cleaning 1-2

Monthly Gantt Schedule for Dorm or Resident Room Cleaning 1-2

Managers can easily add multiple dates to schedule start and end times for living quarter cleans. Emails can be sent out to users to alert them that there are no more room cleans scheduled for a specific space. The housekeeper only sees the spaces to be cleaned for the current day and the scheduled times that the resident expects.

Floor Tech Unitization Schedule

Floor Tech Unitization Schedule

Tasks and task times can be customized by site to create a right sized schedule for floor techs

Trash Tech Schedule to right size your labor

Trash Tech Schedule to right size your labor

Monthly Cleaning Schedule Gaps

Monthly Cleaning Schedule Gaps

This is a view of the resident cleanings scheduled for the month. This view exposes gaps in cleaning schedules that a user can click a room to change the start and end times or move to another schedule. This view also highlights in red any scheduling conflicts.

Food Service Department Head Feedback

Food Service Department Head Feedback

This digital survey helps document and highlights your strengths and weaknesses when it comes to workplace performance feedback. In order to stimulate positive change, client feedback can be tailored to the specific work each service line offers.

You can send emails to clients with an embedded link in the body for your clients to complete a survey for food service. Questions can be customized, and auto emails can be setup to receive instant feedback from the results as they come in. These surveys can anonymous, but a department can be selected if you like. Completely customizable. Example survey: https://FacilityRF.com/ns/abc

Touchless Patient or Client Satisfaction QR feedback forms

Touchless Patient or Client Satisfaction QR feedback forms

Empower your patients and clients to anonymously give feedback to areas that need improvement that will immediately alert staff to the location of the issue

Patients or clients can scan these QR codes placed on the nurse call button, white board, table tents or almost anywhere. Customized questions to alert staff of any need for improvement. Alerts can be sent to management if a score in below a certain number to follow-up with requests. This chart shows average scores by day and by floor or unit from these QR codes. Scan this QR code to see. This code is specific to room 138

Optimize Workflows with Work Orders (CMMS)

Optimize Workflows with Work Orders (CMMS)

A mobile friendly way for clients and staff to submit work orders to a specific location in the facility. Auto emails keep the client informed of progress and resolution. Custodians are alerted in real time when tickets are submitted and much better charting and analytical tools to track and improve turnaround times.

Service or Supply QR Code Requests

Service or Supply QR Code Requests

Guests, patients, or, staff can request a cleaning or request supplies by scanning QR codes around a facility

Custom SMS or email alerts can be setup for your staff to go to the location, resolve the issue or fill supplies and then rescan the same QR code to close out the request that logs response time.

BioMed Rounding Modules

BioMed Rounding Modules

BioMed Client Satisfaction Rounding 1-2

BioMed Client Satisfaction Rounding 1-2

This module can help document commuication with clients to improve retention and remind your leadership of important issues that arise during the meeting.

Typically a set number of round goals are given to each hospital that can be distributed to each rounder. The number in the top left represents how many more rounds this user has to conduct by the end of the month so each user knows how many left to complete taking this task out of the hands of the director.

Days On/Off Roster

Days On/Off Roster

BioMed Client Satisfaction 2-2

BioMed Client Satisfaction 2-2

Common issues are added specific to each question for users to select. All common Issues can be edited or deleted to each site’s specific needs. Common issues then aggregate in the back office for immediate service recovery.

Equipment Inventory 1-4

Equipment Inventory 1-4

Users can use a template to import all equipment details, home base room, condition of equipment as well as images. A unique QR code is auto generated once an item is added that can be place on equipffsdfment or furndsdfiture

Equipment QR Codes 2-4

Equipment QR Codes 2-4

Users can export QR codes for all equipment to be placed on each piece of equipment. User can also export by equipment type. In this case, below, here are all the codes for the Burinishers

Equipment Check Out 3-4

Equipment Check Out 3-4

This program helps with equipment storage organization, less time out in service, and theft.

Floor techs and EVS staff scan these QR codes placed on equipment and then scan the code to check in or check out equipment. Automatic reminders can be sent to staff to return to the item.

BioMed Corrective Maintenance Rounding

BioMed Corrective Maintenance Rounding

After staff requests a corrective action by scanning QR codes around a facility, your staff can then personally followup with the client.

Common issues are added specific to each question for your staff to select. All common Issues can be edited or deleted to each site’s specific needs. Common issues then aggregate in the back office for immediate service recovery.

Sr. Living Resident Food Service Rounds

Sr. Living Resident Food Service Rounds

Food service staff round on residents or family members to ensure 100% Patient Satisfaction or to help immediately improve service recovery.

Space Tree Map to help build your Facilities space properly to budget work properly

Space Tree Map to help build your Facilities space properly to budget work properly

BioMed Preventative Maintenance

BioMed Preventative Maintenance

Preventative maintenace is important in every facility. It is important that clients are reminded of your commitment to PM and communication with clients by your staff members is important.

All questions can be customized by site. Questions can be turned off and more questions can be added if necessary Images can be uploaded pertaining to the module Service recovery alerts can be setup to notify leaders via SMS or email Common Issues are added specific to each question for users to select. All Common Issues can be edited or deleted to each site’s specific needs All Common Issues aggregate in the back office for immediate service recovery

Equipment Allocation Log 4-4

Equipment Allocation Log 4-4

Staff can go to this Equipment Allocation page to see details of where and when the device was returned, how long it was in use and view images from the staff members of the device in the facility. Email reminders can be sent to the user to return the equipment, or an auto email can be sent to the user after <24> hours as a reminder to return

Patient Transport Rounding

Patient Transport Rounding

Patient Transport rounds on patients to ensure 100% satisfaction can help with immediate service recovery before the patient leaves the hospital.

All questions and Common Issues can be customized. Common Issues aggregate to reports, charts and analytics to immediately improve service recovery with your team.

Promotional Slick 2023

Promotional Slick 2023

Promo Slick

Promo Slick

Slick 2

Slick 2

Sunburst Huddle Chart of Common Issues by Floor or Unit

Sunburst Huddle Chart of Common Issues by Floor or Unit
This Chart is great to discuss with your team on what Common Issues are the most common and specifically what Floors and department has the most issues. This drill down chart makes it easy to identify the most frequent common issues and improve service recovery in the areas most impacted

In Patient Clinical Rounding

In Patient Clinical Rounding

Nursing or clinical staff can use Round Factory to round on patients or family members to ensure 100% patient satisfaction and to help improve immediate service recovery before the patient leaves the hospital.

Questions and common isssues can be customized by site and Round Factory is a much less expensive alternative to other patient satisfaction apps.

Phone size tablet example from Amazon

Phone size tablet example from Amazon

There are many affordable mobile device solutions on Amazon that are this size as well as 7" Android tablets.

QR Codes printed as dishwasher safe Vinyl Stickers

QR Codes printed as dishwasher safe Vinyl Stickers

These Joint Commission approved vinyl stickers can be placed a nurse call button or anywhere in the patient room for a patient to scan to request service or complete a survey

Daily/Weekly Focus Tasks

Daily/Weekly Focus Tasks

Directors can setup by site Daily/Weekly Focus tasks for housekeepers to concentrate on each day of the week as part of their daily routine cleaning.

Floor Care Monthly Projects to properly schedule project tasks throughout the year.

Floor Care Monthly Projects to properly schedule project tasks throughout the year.

Floor Care Monthly budgeting to automatically calculate charges for each project task.

Floor Care Monthly budgeting to automatically calculate charges for each project task.

Unitization Schedule Level Set

Unitization Schedule Level Set

A way to analyze duty lists side by side to compare square footage cleaned, and the minutes over and under scheduled by shift

Promo Slick 3

Promo Slick 3

FacilityRF

A customizable service industry rounding program that can increase patient satisfaction, improve communication with staff and clients and help improve overall cleanliness with site inspections.

FacilityRF also has modules for digital Work Order systems, service requests, and housekeeper schedules tied to a live director dashboard to help right size labor and ensure the facility is being contractually cleaned properly.

FNS Rounds by Room Matrix

FNS Rounds by Room Matrix

This Rounds by Room Matrix can help ensure that all patient or resident rooms are being rounded upon to help build satisfaction for food servcie.

This is a great way to visualize over a specified number of days how many rounds were conducted and what was the average score for each room listed by Floor

Phone/ tablet example from Amazon

Phone/ tablet example from Amazon

There are many affordable mobile device solutions on Amazon that are this size as well as 7" Android tablets.

Sunburst Chart of Common Issues selected by Floor/Unit

Sunburst Chart of Common Issues selected by Floor/Unit

This drill down chart makes it easy to identify the most frequent common issues and improve service recovery in the areas most impacted.

This chart is great to discuss with your team during huddles on what Common Issues are the most common and specifically what floors and departments have the most issues.

Actual Patient Satisfaction compared to before and after FacilityRF Implementation

Actual Patient Satisfaction compared to before and after FacilityRF Implementation

2024-05-02_12-25-20.jpg

2024-05-02_12-25-20.jpg

Ochsner Patient Satisfaction Increase Case Study

Ochsner Patient Satisfaction Increase Case Study

Department Head Feedback

Department Head Feedback

You can send emails to clients with an embedded link in the body for your clients to complete a survey for Housekeeping (EVS) or BioMed. Questions can be customized, and auto emails can be setup to receive instant feedback from the results as they come in. These surveys can anonymous, but a department can be selected if you like. Completely customizable. Example survey: https://FacilityRF.com/evs/abc

Client Rounding Breakdown

Client Rounding Breakdown

Food Service QR Code Requests

Food Service QR Code Requests

You can customize any QR code solution. These can be generic for a guest to enter a space number or they can be tied to a specific space or piece of equipment. The application also tracks close out times to improve turnaround time progress.

9 RMS Inventory and Digital Receiving Application

9 RMS Inventory and Digital Receiving Application

Common Issues Bar Chart

Common Issues Bar Chart

Bar Chart of Common Issues. This is great for managers to analyze where to focus on specific areas to improve.

You can even break this down by Building or Floor to discuss with supervisors that are responsible for these areas.

Misc. Project Scheduler to properly schedule project tasks throughout the year.

Misc. Project Scheduler to properly schedule project tasks throughout the year.

FacilityRF Employee Training Videos

FacilityRF Employee Training Videos

Biomed Tech Rounding

Biomed Tech Rounding